0At Power Shop, your satisfaction is our top priority. That’s why we offer a smooth and secure return process, under the following conditions to ensure fairness for all parties:

✅ General Return Conditions:

• The item must be in its original condition (unused, undamaged, and with all accessories and original packaging).

• Return requests must be submitted within 14 days from the date of delivery.

• A proof of purchase (order number or electronic invoice) is required.

🛠️ Product Inspection Before Return:

Important:
No return request will be accepted without prior inspection by our technical support engineer.

• We will contact you to schedule an appointment for product inspection.

• After the inspection, you will be informed whether your item qualifies for return.

🚫 Non-Returnable Items:

• Products that have been used, installed, or show signs of damage or breakage.

• Items without their original packaging or missing components.

• Products purchased as part of clearance sales or marked as “Final Sale” (unless received damaged).

💰 Refund Process:

• If your return request is approved after inspection, the refund will be processed via the original payment method within 7 to 10 business days.

• In some cases, shipping or inspection fees may be deducted from the total refund.

📝 How to Submit a Return Request:

1. Contact us through the Contact Us page or via our customer service number.

2. Provide your order details and reason for return.

3. An inspection appointment will be scheduled.

4. After inspection, you will receive confirmation and instructions regarding your refund.

📞 Need Help?

Our technical support and customer service team is always ready to assist you.
📧 Email: Info@powershopeg.com
📞 Phone: 01113889788